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Chairman Message



On behalf of the Board of Directors, I wish to take this opportunity to congratulate and acknowledge the tireless efforts exhibited by the entire Tana Water Services Board (TWSB) fraternity in working towards achieving ISO 9001:2008 Certification. The attainment of the ISO 9001:2008 Certification is an important landmark in the history of the Board and a testimony that TWSB has embraced international best practices for efficiency in service delivery and customer satisfaction through provision of quality services and continual improvement.

The Board members are well aware that it has been a long journey that started way back in mid 2007, but with determination and hard work, all our efforts have not been in vain. The Board of TWSB shall provide the necessary support to the management to ensure continual improvement in service delivery, process re-engineering, customer focus, leadership and staff involvement. To support these initiatives, the Board shall ensure availability of required resources for maintenance and improvement of TWSB´s Quality Management System.

I take this opportunity to sincerely thank the Ministry of Water and Irrigation, Water Services Regulatory Board, other water sector institutions, our development partners and the stakeholders for the continuous support of all our activities. My Board remains committed to providing the necessary leadership to facilitate continual improvement of TWSB´s operations. We celebrate and embrace our new status and responsibility as an ISO 9001:2008 Certified Tana Water Services Board.