Hotline: +254 724 259 891 / +254 734 203 801

CEO’S Message


I am delighted to welcome you to the Tana Water Services Board website, a site that will give you insight on the operations of TWSB and give details of what we do, our coverage, water service providers, projects we have undertaken and other initiatives in the water sector. Tana Water Services Board (TWSB) was established under the Water Act 2002(WA02) and mandated as per its license granted by the WASREB. The mandate includes the following:

Develop national public water works for water services.
Formulate, Development and investment plans.
Resource mobilization.
Provide Technical Assistance in relation to asset development.
Facilitate the establishment of cross-county water service providers.
TWSB´s main goal is to attain sustainable access to quality water and enhanced sewerage services to all residents within the area of its jurisdiction. The TWSB vision is, An innovative and resourceful institution in development of bulk water service utilities. In order to achieve its mission, the staff members of the Board are embracing the core values of Quality, Integrity, Customer Focus, Competence Teamwork which will govern the operations of the organization as it endeavors to provide quality water and enhanced sanitation. Our aim is to make this site as interactive as possible to enable our esteemed visitors´ easy access to information in accordance with their needs and requirements. We welcome feedback and suggestions from our visitors on any issue related to the site or TWSB´s statutory mandate.